PROPERTY MANAGEMENT

In order to be able to help and guide you in the best possible way we have gathered here a large number of questions that you can ask yourself before jumping into Brussels Rent or during your rental.

If you don’t find the answer to your question, do not hesitate to contact us via our contact points and we will be happy to answer your questions.

Table of Contents

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Client FAQ

General Questions

The rental process at Brussels Rent is simplified into three distinct stages.

The first step is a visit to the apartment. Simply contact us via our online form to make an appointment. One of our staff will coordinate with you to guide you through the visit of the selected apartment. During this meeting, we’ll give you a detailed explanation of the rental process and answer any questions you may have.

The second phase focuses on the application process. If you’re interested and would like to submit your application, it couldn’t be easier! Contact us to express your interest, and we’ll send you an application form to complete, together with a detailed offer. If your application is accepted, a deposit of €200 will be required to reserve the apartment (this amount will be deducted from the first rent). We will then contact you to arrange an appointment for the third stage.

The third step is to sign the legal documents in our offices. We’ll review all the documents relating to your tenancy and explain some of the details. Once the documents have been signed, we’ll accompany you to the apartment to start checking the inventory of fixtures. We’ll also explain how to add your comments to the inventory. Once these steps have been completed, the apartment is officially yours.

For more detailed information on all these steps, please consult our General Rental Conditions page: https://brusselsrent.be/general-conditions/

Yes, pets are allowed in our apartments, within the scope of what is reasonable. However, we ask that you ensure that your pet does not cause a nuisance to your neighbors or to the apartment. We do accept regular pets, but we ask that you contact us in advance to inform us and check if any restrictions or special conditions apply. The owner has the right to refuse if the apartment is not suitable for the animal in question.

Yes, it is possible to be domiciled in all our apartments located in the city of Brussels. To do so, you must go to the municipality with a copy of the rental contract signed by both parties.

Yes, it is possible to rent an apartment for a period shorter than 1 year. However, for short-term contracts, the rent will be slightly higher. We offer short-term rental contracts to meet the needs of our clients who wish to rent an apartment for a period of only a few months.

Yes, we confirm that renting an apartment in the name of a company is entirely possible and the procedure remains the same as for a classic rental.

We would like to point out that, as with any lease, supporting documents may be required for the company, such as identification, information on the company’s structure or proof of solvency. We would like to point out that, as with any lease, supporting documents may be required for the company, such as identification, information on the company’s structure or proof of solvency. We invite you to contact our services for more details on the documents required to rent an apartment in the name of a company.

Yes, all our apartments are rented furnished with everything necessary to start your stay in the European capital. The basic composition of our apartments is as follows:

The living room

  • A television
  • One or more sofas if there is not enough room, one or more armchairs
  • A dining table with chairs
  • A coffee table
  • Decorative painting

Kitchen

  • A fridge with freezer
  • A microwave oven

By bedroom

  • One single or double bed 
  • A matrass with protection
  • A wardrobe
  • Bedside table
  • Bedside lamp

 

However, there may be some exceptions where we provide unfurnished apartments but these are only rented on long term contracts.

No, our apartments are not equipped with kitchen utensils, dishes or basic bedding. However, we do offer an additional service called “Starter Pack” which allows you to purchase new or used kitchen utensils, dishes and bedding at special prices. These packs will be prepared for your arrival so that everything is ready on the first day of your stay. You can find more information on the “Starter Pack” section in this FAQ. We do our best to make your life easier and your stay as pleasant as possible.

Yes, the price listed on our ads is the monthly rental price with furniture rental included.

Yes, it is possible to smoke in the apartment you are renting. Once you have taken possession of the property, it is entirely at your disposal, and you are free to smoke there. However, please do so with caution, bearing in mind that smoking indoors may cause premature damage to the apartment’s components.

Although we do allow smoking inside the apartment, it is imperative that you observe certain rules. It is strictly forbidden to smoke in the common areas of the building. We also ask you not to throw cigarette butts into the common areas or outside the building, in order to keep the environment clean and respectful of other residents.

The Brussels Rent Office

Our office is located at the entrance of the heart of Brussels at Boulevard d’Ypres 92, 1000 Brussels.

Our Opening hour are: 

  • Monday to Friday: From 9h00 to 17h30 (closed between 12h30 and 13h30 due to lunchtime)
  • Saturday : From 9h00 to 13h00

 

Yes, you can come to our office without an appointment. We are open and ready to welcome you. However, to ensure that we can help you in the most efficient way and to offer you the best possible service, we strongly recommend that you make an appointment in advance.

You can easily schedule an appointment by contacting us via our online form. This will enable us to better prepare for your visit, devote the necessary time to your specific needs and ensure a more personalized experience. We’re here to assist you, so please don’t hesitate to contact us and arrange an appointment that suits your schedule.

CONTACT FORM

You can always contact us via our online contact form. 

CONTACT FORM

During Our opening hours you can contact us via these mails. 

Please do not send the same email to more than one of our mailboxes. The number of emails sent is not proportional to the time of treatment of your request.

When the Brussels Rent office is closed, you can contact us via our online contact form. You can also contact us via our social networks Facebook, Telegram or WhatsApp for any requests. We’ll get back to you as soon as possible when the office is open.

We accept three methods of payment at the office:

  • Cash
  • Debit card (Maestro bancontact)
  • Credit card (MasterCard or Visa).

Please note that we do not accept checks.

Visits

To request a virtual visit to one of our apartments, you can follow the reservation process described on our website. To do so, you must click on the “Reservation” button on the page of the apartment you are interested in and fill in the corresponding contact form. In your request, you can indicate that you would like to have access to a virtual visit of the apartment.

Our agent will answer you with more details about the apartment, including whether a virtual tour is available. If so, a link to access it will be provided. This link will be available for 3 days. 

We prefer not to make a reservation without visiting the apartment in person or through an acquaintance. However, it is perfectly possible to book an apartment on the basis of a virtual tour, but we recommend that you ask someone you trust to physically visit the apartment. Although virtual tours can give you a general idea of the apartment, they cannot give you a precise idea of the apartment and the neighborhood. So it’s best to visit in person to avoid disappointment or unpleasant surprises.

In short, if you want to book an apartment using a virtual tour, it’s important that someone you trust carries out a physical visit, otherwise you’re taking a risk.

Visits to the apartments are possible by appointment only, from Monday to Saturday morning between 9:30 am and 12:00 pm, and in the afternoon between 2:00 pm and 5:00 pm. Please note that, exceptionally, it is possible to organize a visit on Saturday afternoon by prior appointment only.

Yes, it is possible to visit multiple apartments if you are interested in multiple properties. In this case, we recommend that you schedule a longer appointment with our real estate agent so that he can show you all the properties you wish to visit. Do not hesitate to contact us in advance to organize an efficient visit adapted to your needs.

It is not necessary to confirm your appointment in advance. One of our agents will contact you on the morning of your scheduled visit, either by phone or SMS, to request confirmation of your attendance.

Yes, of course. If you wish to cancel or reschedule your appointment, please notify us as soon as possible by email or phone. We recommend that you cancel or reschedule at least 24 hours in advance, so that we can free up the reserved time slot for another potential client.

Both options are possible. You can come directly to the office and be accompanied by our real estate agent for the visit, or you can arrange an appointment at the apartment to rent directly. When we confirm your appointment, our real estate agent will ask you your preference for the organization of the visit. Do not hesitate to contact us in advance to arrange the visit according to your needs and preferences.

If you are late for the appointment, please inform us as soon as possible by phone so that we can notify our real estate agent on site. If we do not receive a call from you and you are late, our real estate agent will wait a maximum of 15 minutes on site before leaving the premises. In this case, we invite you to contact us to arrange a new appointment.

If you are on site and our real estate agent is not present, it is possible that he/she is late due to unforeseen circumstances or traffic jams. In this case, you can contact him directly via the number that was given to you to confirm the appointment. In most cases, if our real estate agent is late, you will be notified in advance by phone or SMS. In case of absence of message, do not hesitate to contact us to inform us.

The deposits

The rental deposit, also known as the security deposit, is a sum of money paid by the tenant to the landlord when signing a rental agreement. Its purpose is to protect the landlord against damage to the rental property or unpaid rent.

The rental guarantee can be used by the landlord to cover the cost of repairs or replacement in the event of damage to the rental property caused by the tenant. It can also be used to cover cleaning costs if the tenant leaves the property in poor condition.

It is important to note that the rental guarantee is different from the monthly rent and is usually returned to the tenant at the end of the rental agreement, provided the property is in good condition and all rent has been paid.

The duration and amount of the rental guarantee may vary depending on local laws and the agreement between the landlord and the tenant. It is important to read the rental agreement carefully and understand the terms of the rental guarantee before signing a rental agreement.

The furniture rental deposit is a sum of money that the renter pays to the furniture rental company to cover any damage to the furniture or property in the rental property. This is different from the usual rental deposit above, which usually covers damage to the property itself.

The amount of the furniture rental deposit may vary depending on the size of the property and the furniture in the property. The larger the unit and the more furniture, the higher the coverage amount. It is important to note that this guarantee must be paid into the account of the furniture rental company, in this case, Globalis Services.

It is also important to note that the guarantee for the furniture rental will be returned at the end of the rental period along with the other guarantees. However, the amount returned may be reduced if damage has been caused to the furniture or property of the rented property.

The energy meter deposit is a sum of money requested by the landlord to cover possible unpaid charges related to energy, water or gas consumption during the rental period. Indeed, the owner keeps the energy meters in his name and is therefore responsible for the payment of these charges. The guarantee of the energy meters is therefore a precautionary measure for the owner.

The amount of the energy meter warranty may vary depending on the size of the rental property and the average consumption of energy, water or gas for that size of property. This amount is usually payable at the time of signing the lease agreement.

It is important to note that the energy meter security will be returned at the end of the contract, along with the other securities, if all energy, water and gas charges have been paid in full. If there are unpaid bills, the amount of the guarantee can be used to cover these charges.

All deposits must be paid and received before the keys to the rental property are handed over. This means that the tenant must ensure that all required guarantees have been paid and that the landlord or furniture rental company has received the corresponding amounts.

It is important to note that if the guarantees are not received, the agent in charge of handing over the keys will not be able to give them to the tenant. It is therefore recommended that you ensure that all warranties have been paid and received prior to the key delivery date.

The guarantees will be reimbursed at the end of the contract after comparison between the inventory of fixtures on arrival and the inventory of fixtures on departure. The refund of the guarantees will be made after deduction of the possible expenses related to the damage noted on the elements composing the rented property.

The invoicing of the possible damages will depend on the content of the damage noted on the elements of the rented property. If the damage is minor and can be easily repaired, the repair costs will be deducted from the guarantees. However, if the damage is more extensive, the tenant may be liable for the full cost.

It is therefore important to take care of the rental property during the term of the lease and to report any damage as soon as it occurs. The lessee must be careful to comply with the terms of the lease agreement, including avoiding practices that could cause damage to the leased property.

1. Blocking the amount directly with the landlord: In this case, the landlord keeps the amount of the guarantee in his bank account. However, the landlord must provide the tenant with written proof of the freezing of the funds. The landlord must also ensure that the security deposit remains available until the end of the lease.

2. Deposit the amount in a bank blocked account in the name of the landlord and tenant: This option implies that the amount of the guarantee is deposited in a bank blocked account, opened in the name of the tenant and the landlord. Both parties must sign a deposit agreement and the bank will provide proof of deposit. The interest generated by the deposit will be shared between the tenant and the landlord at the end of the lease.

3. Deposit the guarantee online in the SPF Finances e-depo: This option consists in depositing the amount of the guarantee on the SPF Finances account. The tenant and the landlord must register on the e-depo website and provide the necessary information. The FPS Finance then provides a proof of deposit. The interest generated by the deposit will be paid to the tenant at the end of the lease. (more info on the SPF Finances site)

You can find all the information concerning the total amount of the guarantees as well as the way in which they are calculated via our General Conditions page.

State of fixtures - Inventories - Contestation

Before the signature of the rental contract, an inventory of fixtures for the apartment and the furnitures was carried out by an authorized person to evaluate the state of the apartment. At the time of the signature of the rental contract, the agent will give you a report which includes all the elements of the apartment with their state as well as the possible damages. In order to make this inventory of fixtures contradictory, we ask you to check this report once at home and to send us your remarks so that they can be added to the report.

We will also ask you to sign these reports at our office to confirm that you have read the contents. To facilitate this step, the agent will have provided you with a chart to assist you in completing the audit.

It is important to note that the careful verification of the inventory of fixtures report is essential to avoid any ambiguity or disagreement with the landlord or the real estate agency in case of a later dispute concerning the condition of the apartment. We therefore encourage you to take the time to check the report carefully and to point out any relevant remarks before signing it.

At the time of the signature of the inventory of fixtures, our agent will provide you with a detailed report of the state of the apartment as well as a plan of the apartment and a table to add your remarks. This table is essential to allow you to express all your observations regarding the state of the apartment before your entry.

You will have 72 hours to fill in the table and send it to us by e-mail at Reservation@BrusselsRent.be.

It is important to respect the format and instructions so that your remarks are clearly identified and located on the plan.Don’t forget to take pictures to accompany your remarks and avoid any misunderstanding during your outing. If we do not receive a response from you within 72 hours, we will consider that you have no comments to add to the signed inventory and that it is therefore final.

 

 

When you come to the end of your rental contract, it is time to make the inventory of fixtures. You must make an appointment with our agency at least 72 hours before the date you wish to have the inventory of fixtures. This will give us enough time to organize the meeting and prepare the necessary documents.

The inventory of fixtures will be drawn up on the spot in your presence. We will ask you to be present to check that everything is in order and to report any damage. If any damage is found, you will be asked to sign it to confirm its existence.

We will also provide you with a version of the inventory for you to keep for your own records. If there is a charge for the damage, we will inform you by e-mail and explain the next steps.

We would like to point out that the apartment must be cleaned before the check-out. If the apartment is not clean, a cleaning fee may be charged in addition to the damage fee.

We therefore recommend that you thoroughly clean the apartment before the departure inspection to avoid any additional costs. You may also want to consider hiring a professional cleaning company for a thorough cleaning if necessary.

Tenant FAQ

Tenant General Questions

Yes, it is possible to smoke in the apartments you rent, as you have the right to do what you want in your home. However, it is important to note that smoking is not allowed in common areas such as hallways, stairways, elevators and common areas such as gardens. This restriction is important to ensure the safety and comfort of all residents. Also, keep in mind that smoking inside the apartment may cause premature damage to the apartment’s components.

It is important to know that the rules of the Brussels municipality regarding noise pollution apply (here). If you are confronted with excessive noise from your neighbors in the building, it is recommended that you kindly ask them to stop the noise. If this does not work, you can contact us, and we will make contact with the tenant concerned. If the noise persists despite your intervention, it is advisable to contact the competent authorities, such as the Brussels police. They will be able to take the necessary measures to solve the problem.

No, it is strictly forbidden to leave objects of any kind in common areas such as the garage, entrance, hallway, basement, etc. Any item left in these areas is the responsibility of the person who left it. In the event of loss or theft, the person concerned will not be able to hold the building or its owners responsible. This rule is important to ensure the safety and comfort of all residents. We therefore recommend that you do not leave any items in the common areas and that you ensure that your personal belongings are properly stored in your own apartment or room.

The common areas of your building are cleaned regularly to ensure a healthy and pleasant living environment for all residents. Each building has a cleaning schedule that includes a minimum of one cleaning per month. However, depending on the size of the building and the amount of traffic in the common areas, additional cleaning may be performed as needed. Common areas are generally cleaned thoroughly, including hallways, stairs, elevators and common areas.

It is important to follow the rules of the city of Brussels regarding waste management. You must put out your garbage according to the calendar provided by the city of Brussels or your comune. You can find this calendar on the front door of your building or on the website of the city. It is also crucial to put the waste in the appropriate bags, as the city can impose fines if this rule is not respected. In addition, bags must be put out the night before the collection day, as fines can be issued if bags are put out too early and left on the curb. It is also prohibited to place any other garbage on the sidewalk other than that designated for collection.

When you rent an apartment in Brussels, you will usually receive two sets of keys: one for the apartment itself and another for the entrance to the building. If the building has an electronic access system, you will probably receive a badge or access card in addition to the keys. It is important to keep these keys safe and not to lose them, as losing them may result in additional charges. You must return the keys and access card at the end of your lease when you check out.

Yes, it is possible to request additional keys or badges for your rented apartment in Brussels. However, please note that there may be an additional charge for this. The cost for an additional key is usually €35, while the cost for an additional badge is usually €25. It is important to keep keys and badges safe and not to lose them, as losing them may result in additional charges.

In case of loss of your keys for your rented apartment in Brussels, please contact the Brussels Rent agency immediately. For security reasons, it is necessary to change the cylinder of the lock. The cost of this operation is 110 €. The agency will replace the lock cylinder and provide you with two new keys for your apartment.

Payments - Rent and Utilities

The rent must be paid monthly to the first account according to your entry date. If you entered your apartment on March 15, your rent will be due every 15th of the month and so on.

At the end of each month, a meter reading will be taken for electricity, hot and cold water, and heaters. This reading will be used to calculate the total energy consumption for each tenant. The amount of the rental charge will then be calculated based on the difference between your previous month’s reading and the current reading.

The price of energy consumption will be based on the current market price. At the end of each month, an automatic email will inform you of the amount of the rental charge you will have to pay to the landlord. This email will also detail your consumption for the month billed.

We would like to emphasize that the billing of the service charge is based on a transparent and fair method for all tenants. If you have any questions about your utility bill or need more information about how it is calculated, please contact us. We will be happy to help you understand the process.

Yes ! We would like to inform you that a late payment fee may be charged in case of non-payment or late payment of rent or charges. The first reminder is free of charge, but from the second reminder onwards, a reminder fee of 5€ will be charged. In case of a third reminder, a formal notice of 25€ will be sent. We encourage you to pay your rent on time to avoid these unnecessary fees.

However, we understand that unforeseen circumstances may arise and result in late payment. In this case, we invite you to contact us as soon as possible so that we can find a solution together and exceptionally avoid reminder fees.

Yes, we confirm that it is legally possible to pay several months’ rent in advance if the landlord agrees to this request. Indeed, this can be an advantage for tenants who want to have long-term visibility on their housing expenses. It is also possible to pay the rent for the entire term of the lease in one lump sum if the landlord agrees to this option.

If you have made your payment in the 48 hours preceding the reception of an automatic email indicating a delay in payment, please disregard this email because your situation is already regularized.

Our system automatically generates reminder emails with a 72-hour delay between the time the document is created and the time it is sent. If you have made your payment within this time frame, you can ignore this reminder email.

At the end of each month, once the readings have been taken in your apartment, an automatic email will be sent to you indicating the total amount paid as well as the details of the consumption for electricity, hot water, cold water and heating for your apartment. This statement allows you to know exactly the amount of energy consumed and to pay your amount in full transparency.

No, it is important to pay the rent and the furniture rental in two different accounts.

Rent and utilities must be paid monthly to your landlord’s account. All payment details are specified in your contract.

The furniture rental must be paid each month on the same date as the rent, but to the account of Globalis Services BVBA. You will find all the necessary information in your furniture rental contract.

Although the use of a lift is not mandatory for a move, it is strongly recommended, especially for large furniture and heavy objects. The use of a lift avoids damage to the common walls of the building when transporting bulky items through narrow staircases and corridors. In addition, using a lift can speed up the moving process, which can be beneficial if you have a deadline to meet or want to minimize disruption to other building residents.

You can contact the technical team via the following email: Tech@brusselsrent.be

If the problem you encounter requires urgent intervention during our closing hours, you can contact us by WhatsApp or by Telegram to the emergency number +32 483 43 55.

For each intervention or repair that we will be asked, we will communicate you a price via email and we will wait for your confirmation before sending a technician to your home.

Each intervention planned by a technician will be associated with a cost of 45€ for travel expenses. If several interventions are planned in your apartment the travel expenses will be asked only once.

We understand that waiting can be frustrating when you need a service. We do our best to resolve your issue as quickly as possible by contacting qualified companies to handle your situation. However, it is important to note that our response time is dependent on the availability of the external companies we work with.

If you have submitted a request for a problem that does not require an immediate response and you have not received a response within 48 hours, we invite you to contact us by email to inform us. We will do our best to provide you with an update on the status of your request.

We would like to point out that your presence during an intervention is not mandatory, but strongly recommended to ensure optimal service. If you are not available on the proposed date for your appointment, our agent can send you an access authorization form to allow the technician to intervene on your property with the service keys without your presence.

However, we would like to remind you of the importance of taking precautions for the safety of your property. We advise you not to leave any valuables obviously in your apartment before the intervention. We are committed to keeping your home safe, but it is always best to take extra precautions.

In order to answer this text we advise you to get to know with the decree of 27/11/2017 published in the Moniteur Belge 108687 on 08/15/2017 and which came into force on 01/01/2018.

This decree explains in detail in 3 annexes all the costs chargeable to the owners and those chargeable to the tenant in case of necessary repairs.

We understand that sometimes a technician’s intervention may not completely resolve the problem you have reported. If this happens, we encourage you to contact us by email to let us know. We will do our best to resolve the situation and ensure that the problem is fully resolved.

To do this, we will contact the company that performed the work to get your feedback and arrange a second visit to your home. We will do what is necessary to schedule a new intervention as soon as possible and we will keep you informed of every step of the process.

 

We would like to inform you that for technical interventions, we offer two possible time slots. The first is in the morning between 9am and 12pm, while the second is in the afternoon between 2pm and 5pm. When you make an appointment with our agent, the technician will come to you during one of these time slots. Therefore, we ask that you be present during the time slot that has been arranged.

We would like to point out that, for organizational reasons, we are not able to give a precise appointment for the technical intervention. However, we do our best to keep to the agreed upon times and minimize the waiting time for our customers.

If the planned intervention is the responsibility of the tenant, our technical agent will specify the payment terms by email.

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